Customer Service Representative (Blended Account) - 25000 PHP

Meto Manila, Philippines John Mathew Mangulabnan

Customer Service Representative (Blended Account)

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer the phone, email and chat inquiries of the renters

Provide facility information and assist renters in placing a reservation

Knowing the products inside and out to answer all questions

Keeping records of customer interactions, transactions, comments and complaints

Communicating and coordinating with colleagues as necessary

Ensure customer satisfaction and provide professional customer support

Verifying insurance per District requirements

Sending invoices for renter’s balances

Calling renters for their past due payments



MINIMUM REQUIREMENT QUALIFICATIONS

Salary: 20,000 - 25,000

Hybrid setup, must willing to train onsite at Ortigas, Pasig for 3 weeks (4 days onsite and 1 day WFH) then WFH

Equipments provided

Key Skills:

Customer service experience is a must

Outstanding communication rapport and listening skills

Very good organization and multitasking skills

Fast typing skills

Working knowledge of office equipment and computer hardware and peripheral devices

Basic understanding of databases

Adequate knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)

Good command of English both oral and written and customer service skills

Great attention to detail

Knowledgeable with insurance policies is a plus but is not required

Education and/or Experience



At least one (1) year in college



Demonstrated competency in the following areas is also required:

Proven ability to work to deadlines and under pressure

Ability to stay calm when customers are stressed or upset

Outstanding communication skills in English

Examples of taking initiative in a work setting, with positive outcomes

Proven to be a lead-taker, and able to work with passion without need for constant coaching or manager intervention

Language Skills:

Above Average communication skills in English

Additional details

Phone No: 09954850879
Website: https://www.enshored.com/
Address: 16th Floor, JMT Building, ADB Avenue, Ortigas Center, Pasig City 1605, Metro Manila

Job details

Hire someone
Enshored
Full-time
25000

1 year International BPO/Call center work experience (Must handle Call and Emails/Chat on a day to day basis)

High School graduate

1 year International BPO experience (Blended)

- Equipment provided
- Hybrid setup (Combination of WFH and Onsite)
- Must willing to train onsite at 3 weeks at Ortigas, Pasig

Probationary to Full time

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it.

Bring us your disruptive start-up, and we will bring you the people, the framework, the mindset, and track record to power your growth.

Grow with Enshored.

Taking you global
We have locations in the Philippines, Portugal, Malaysia and are Head Quartered in California. We made the Philippines the key location for our workforce as we believe it is the best location for English language support. It is cost-effective, has considerable cultural compatibility, strong English language proficiency, a highly skilled workforce, and a track record of outsourcing.

Scaling start-ups are rarely in a position to commit to fixed project requirements. As the business grows, requirements change, and so do we. We pride ourselves on agility and responsiveness, which is why we chose the Philippines as our key location. We love the Filipino can-do attitude that is one of problem-solving, empathy, and flexibility

Report

Location Pasig, Pasig, Meto Manila, Philippines

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