Customer Service Representative (Travel GDS) - 35000 PHP

Metro Manila, Philippines John Mathew Mangulabnan

Customer Service Representative (Travel GDS)


Enshored seeks a detail-oriented, diligent, and assertive travel reservation specialist to work with Corporate Travel Management software.

This role will help operationalize our business partner's customer service and travel inquiries.

Note: Hours will depend on the client's needs.


Knowledgeable in the GDS tools (Sabre or Amadeus is a plus).

Must have intermediate-level conversational oral and written skills in English.

Preferably with two years of experience in the Travel industry and expertise in doing calls, emails, and chat.


-With at least 2 years BPO/Call center with GDS experience.

-Knowledgeable in GDS tools like Sabre, Amadeus etc.

-BPO experience is advantage but experience in working at Travel Agency is also acceptable

-High School or Senior graduate

-Willing to work onsite at Nito Tower, Lahug, Cebu City

-Can start on October 31, 2022

-25,000 - 35,000 salary package

What will you do:

Ticketing knowledge and work through GDS queues

Communicating with the airline partners, consolidators, and cross-department when needed.

Support our B2B customers in their Business Travels

Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests

Resolve problems by applying established company policies, procedures, and tactics, and also by thinking out-of-the-box when anything established is not enough

Addressing, preempting, and solving problems - You are an owner and anticipate issues before they come your way!

Help define and develop best practices together with the rest of the team in sales, operations, and customer care

Stay up-to-date with new features and product launches - there are lots, so be prepared for some serious innovation!

Additional details

Phone No: 86318857
Address: JMT Building, Ortigas Center, Pasig, Metro Manila, Philippines

Job details

Hire someone

1 year International BPO/Call center work experience (Travel GDS) or Working on a Travel/Airline company

High School graduate

Probationary to Full time

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it.

Bring us your disruptive start-up, and we will bring you the people, the framework, the mindset, and track record to power your growth.

Grow with Enshored.

Taking you global
We have locations in the Philippines, Portugal, Malaysia and are Head Quartered in California. We made the Philippines the key location for our workforce as we believe it is the best location for English language support. It is cost-effective, has considerable cultural compatibility, strong English language proficiency, a highly skilled workforce, and a track record of outsourcing.

Scaling start-ups are rarely in a position to commit to fixed project requirements. As the business grows, requirements change, and so do we. We pride ourselves on agility and responsiveness, which is why we chose the Philippines as our key location. We love the Filipino can-do attitude that is one of problem-solving, empathy, and flexibility.


Location Pasig, Metro Manila, Philippines

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