Office-Based Job Hiring: Customer Service Scheduler - 30000 PHP

Cebu, Philippines GoTeam Philippines

Office-Based Job Hiring: Customer Service Scheduler

Description

GoTeam is seeking a Customer Service Scheduler whose responsibilities would primarily involve data entry and heavy email communication with both branches and clients. You would work closely with the onshore customer service team to complete tasks and tickets, and there is potential for you to take on a voice role and provide customer support by phone.

You will work with a U.S. business that provides electrical services and smart technologies for both residential and large-scale commercial projects. With customer service as its top priority, this business was among the 2020 EY Entrepreneur of the Year awards winners.


In this position, you will be:

Delivering exceptional customer support to both internal and external customers
Conducting accurate and efficient data entry tasks
Handling email correspondence with the different branches of the business and clients
Collaborating with the onshore customer service team in completing tickets and tasks
Potentially assisting in a voice role, answering calls, and providing top-notch customer support

Additional details

Phone No: (+63) 917 305 4828
Website: https://go.team/ph/jobs/customer-service-scheduling-336/
Address: 9th Floor, i1 Bldg, Jose Maria del Mar Street, IT Park, Apas

Job details

Hire someone
GoTeam
Full-time
30,000

Possesses exceptional customer service skills.
Demonstrates intermediate to advanced knowledge of Microsoft Office and other CRM systems.
Exhibits strong communication skills.
Maintains a friendly, positive, and enthusiastic approach to work.
Capable of working within a high-volume environment.
Possesses a high degree of attention to detail and accuracy.

In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.

In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., U.K. and Singapore, among others. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.

The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.

Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.

Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.

At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.

Learn more about Our Culture here: https://go.team/ph/our-culture/

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Location Cebu City, Cebu City, Cebu, Philippines

About GoTeam Philippines

GoTeam in Cebu, Philippines helps businesses to increase revenue, reduce costs, and scale through offshore outsourcing.

GoTeam connects highly skilled team members with business leaders who are serious about growing their ventures.

We combine frameworks that drive engagement and morale in people, with the technology they need to deliver exceptional results.

We draw from a deep and diverse talent pool in the Philippines. From accountants and architects, to customer success specialists and construction estimators, to sales professionals and software developers. That's one of the reasons we’ve rebranded from Go Virtual Assistants (GO-VA) to GoTeam.

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